1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Click the My Account link at the top right hand side of our site to edit your account information.
Click the My Account link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password?” That link will send an email to you with your password.
We always aim to ensure that our customers love our products, but if you do need to return an order, we’re always happy to help. Simply email us and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Instruction manuals are attached to some products.
For the products involved in assembly, we have designed detailed instruction manuals, such as our flower stands, cake plates, and candle holders. The instructions are usually attached to the product.
If you cannot find the instructions in the package, please contact us. We shall send the electronic version of the manual to you via email.
Glass products are indeed apt to be broken during transportation, which is a difficult problem to avoid completely.
Our approach is to customize the inner boxes and cartons of expandable polystyrene or pearl wool. The inner box can enhance the anti-extrusion capacity, and the outer carton plays an important role in further reinforcement, by which the item can be well-cushioned and well-protected during transportation.
With the feedback from our database, the breakage rate of our glass products is ≤3%, which is similar to the damage rate of other products in the utility category.
If you receive a broken item, please send us a picture of it, and we shall arrange an immediate replacement for you.
Shipping & Recent Orders
There are 3 delivery options for you to choose from: Standard delivery, Local delivery and FedEx delivery.
Most products are shipped from a local warehouse in the USA. Some SKUs use FedEx or standard delivery.
It depends on where you are.
Local delivery can take anywhere from 4-7 days. FedEx delivery can take anywhere from 5-10 days. Standard delivery can take anywhere from 12-18 days.
Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
Local delivery is available for most of our products
We are currently speeding up the cooperation with local warehouses in the US and UK.
But in case of short supply in the warehouse in the US or UK, we will choose FedEx services to fulfil your order needs.
If you need the item urgently, please contact us by email, indicating the delivery address and the delivery date you expect. After receiving your request, our customer service personnel shall evaluate the possibility of expedited delivery and confirm with you accordingly.
We provide a traceable logistic tracking number for each order.
After your order is complete, we will submit the logistic tracking number within 1-3 days and send the number to your registered mailbox.
After receiving the tracking number, you can log on: www.17track.net to check the delivery progress of your package.
We support PayPal and a range of credit card payments (Visa, Mastercard, Union Pay, American Express, Maestro, Diners Club, Discover, JCB). For details, please pay attention to the “Payment Method” page in the footer.
Usually, you will get a discount of 6-10% for all orders.
If you buy lots of products and need more discounts, please contact us by email, indicating the name and quantity of the items you intend to buy. Our customer service personnel will apply discounts for you based on the purchased quantity.
We support multiple payment methods. If you cannot succeed with one payment method, you can change to another method.
If the payment still fails multiple times, please contact us and we will solve the problem for you.
Nuptio products have been widely favoured by a great number of customers from the US, Canada, and major European countries.
If you are an agency purchaser or a store operator intending to purchase our products in bulk, feel free to contact us. We support small wholesale and customized services with flexible cooperation methods.